My Account

December 15, 2016 Liraz My Account

Change password

You can change the password and the email address that you used to register the account with Cincopa. Below are the steps to change your password: Go to sign in page and click “forgot my password” Enter your email address, that you have used to open the account with us. Please make sure that you […]

November 23, 2016 Liraz My Account

Activate your Cincopa account

When a you create an account with Cincopa, you will receive an email on the email address which you used to register the account with Cincopa so that the account can be activated. After creating the account with Cincopa, you will receive the following message: “Your email is not yet confirmed, Confirm your email to […]

November 18, 2016 Liraz My Account

Deactivate Cincopa account

To deactivate your Cincopa account simply follow steps below: 1. Sign in to your Cincopa account. 2. Under ‘My Account’ page, ‘Edit details’ section click on ‘Account Deactivation’ to cancel your account. 3. Click ‘OK fine! Deactivate my account!’

September 13, 2016 Liraz My Account

Set up emails for Cincopa

Cincopa email settings sends out important notifications about readiness of newly created galleries, weekly emails with tips & tricks from Cincopa galleries, monthly Newsletters and promotions. These settings are available on “My account” – “Email Settings”. Click on “Email Settings”. A new page will open were you can set up email notifications as needed. Note: […]

August 31, 2016 Denis My Account

Change email address

1. Login to your Cincopa account 2. Go to My account 3. Click “Edit details” 4. Change your email address and click “Save Changes” 5. Go to your email inbox and confirm your new email address

November 18, 2016 Liraz My Account

Change credit cards for current credit card payments

To change credit cards for your recurrent payment click ‘Change’ under ‘Payment Method’: After changing click ‘Submit’. NOTE: Billing section is available for paying customers with credit card only, if you’re looking to cancel a plan or package from Paypal please follow these steps

November 23, 2016 Liraz My Account

Cancel plan or package from your PayPal account

To cancel your Cincopa Plan or Package simply follow this link to your PayPal account which will redirect you to the page with all active subscriptions with Cincopa. You can also use the following method : Log in to your PayPal account and cancel Cincopa subscription for a specific package or plan. Here are instructions how to […]

November 23, 2016 Liraz My Account

Cancel plan or package paid with Credit Card

To cancel Cincopa plan or package subscription simply follow steps below: NOTE: To cancel a package you need to follow exact same steps as for plan cancelling. NOTE: Billing section is available for paying customers with credit card only, if you’re looking to cancel a plan or package from Paypal please follow these steps 1. Visit […]

November 18, 2016 Liraz My Account

Cancel Cincopa Pro account

There are no cancellation fees and you may cancel at any time. Monthly and yearly plans won’t be charged at the next billing cycle after you cancel. Cancelling is just one click, no questions asked. You may cancel a subscription up to the day of the next scheduled payment. You must cancel your own subscription. Cincopa […]

November 23, 2016 Liraz My Account

What is the difference between storage and traffic?

Storage is the amount of space that your account has allocated to it on the Cincopa servers. The storage includes the size of your uploaded files. Please notice that the system automatically saves different versions of your file, for example for hi-resolution, mobile, video files with different qualities and for different devices. Traffic is the […]

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