Cincopa helps teams turn videos, documents, and recorded expertise into structured knowledge people can browse, search, share, and ask with AI.
Use Cincopa to build product education libraries, customer training portals, support and troubleshooting experiences, internal knowledge hubs, partner enablement programs, and public education destinations.
Explore solutions
Cincopa is not one rigid video portal. It gives teams different product shapes for different knowledge jobs: embedded galleries, hosted Pages, portal-style Tube environments, and VideoGPT across the library.
Scroll horizontally to explore all seven solution areas.
Turn onboarding videos, feature walkthroughs, release updates, guides, and supporting documents into a searchable product education layer.
Create customer academies, training portals, course-style video libraries, and LMS-friendly video experiences users can navigate and ask.
Embed troubleshooting videos, installation guidance, technical walkthroughs, and support docs where customers or technicians already look for answers.
Turn meetings, workshops, release briefings, webinars, and internal training into a secure searchable knowledge hub for teams.
Capture process walkthroughs, SOP videos, software workflows, and recurring internal procedures so teams can reuse the explanation instead of repeating it.
Give distributors, contractors, lenders, installers, and other partner audiences one clear place to learn your programs, products, and processes.
Publish structured educational video series for public, community, customer, or program audiences with captions, documents, Pages, and AI search.
How to choose
Most teams should start with one specific knowledge problem, prove value, and expand from there. Cincopa can support multiple use cases, but the best first rollout is usually narrow and practical.
| If your problem is... | Start with... | Typical examples |
|---|---|---|
| Customers do not understand how to use your product | Product Education | Feature walkthroughs, onboarding videos, release updates, product guides |
| You need a structured training destination | Video Training Portals | Customer academies, training portals, LMS video layers, course playlists |
| Users keep asking the same support questions | Support & Troubleshooting | Installation videos, troubleshooting playlists, field support, technical guidance |
| Internal recordings and updates disappear after the live session | Internal Knowledge Hubs | Workshops, release briefings, team knowledge, webinar archives, internal training |
| Teams repeat the same process explanation | Workflow Documentation | SOP videos, software walkthroughs, operational procedures, team process guides |
| External partners need consistent guidance | Partner Enablement | Distributor training, contractor education, partner onboarding, program guidance |
| You need to educate a broader public or community audience | Public Education | Educational series, public programs, community guidance, multilingual explainers |
Platform layer
Cincopa gives each solution the right shape. Use embedded collections when knowledge belongs inside a website or help center. Use Pages when you need a focused hosted destination. Use Tube when you need a portal-style environment. Use VideoGPT when users need direct answers from the library.
Reusable video and document collections for product pages, help centers, documentation, LMS pages, and internal systems.
Explore GalleriesBranded hosted destinations for focused training, partner programs, public education, and controlled-access knowledge libraries.
Explore PagesPortal-style environments with workspaces, channels, permissions, watch history, subscriptions, and repeat viewing.
Explore TubeAI chat over your video library, with grounded answers, document context, and jumps to the exact moment that explains what matters.
Explore VideoGPTCustomer proof
Cincopa is used across product education, customer training, support troubleshooting, internal knowledge, and controlled knowledge delivery. These examples show how different teams use the platform for different jobs.
Leidos uses Cincopa across separate knowledge environments for embedded product education, structured customer training, and controlled internal knowledge.
See Leidos customer hubChamberlain uses Cincopa for embedded troubleshooting inside support documentation and structured technical training inside an academy environment.
See Chamberlain customer hubFAQ
A video knowledge solution is a focused way to organize and deliver video, documents, transcripts, metadata, and AI answers for a specific business problem, such as product education, customer training, support troubleshooting, or internal knowledge.
Start with the most painful knowledge workflow. If users struggle to understand your product, start with Product Education. If people need a training destination, start with Video Training Portals. If repeated questions overload support, start with Support & Troubleshooting. If internal recordings disappear, start with Internal Knowledge Hubs.
Cincopa is not a traditional LMS. It can support training portals, course-style video libraries, progress-oriented experiences, and LMS embeds, but its broader role is to turn video and documents into structured, searchable knowledge across training, support, product education, and internal knowledge workflows.
Yes. Many organizations start with one use case, such as customer training or support, and later expand into adjacent knowledge workflows. Cincopa supports multiple delivery models so each audience can get the right experience without forcing everything into one front end.
VideoGPT lets users ask questions across videos and documents, receive grounded answers, and jump to the exact moment in a video that explains the answer. It helps turn a passive video library into an active knowledge layer.
Ready to build your video knowledge layer?
Cincopa helps you organize, deliver, search, and improve video knowledge across the places your customers, employees, and partners already work.